Frequently Asked Questions

We've answered some of our most asked questions below. Don't see the answer you're looking for?
Call us (713) 637-4477 (after hours email at hello@freedomfloral.com).

Q| Where is Freedom Floral located?

 We are located in Houston, TX, 77055, USA.

 Q| What is Freedom Floral's phone number?

Contact us at (713) 637-4477

Q| How do I contact you via email? 

You may contact us via email at hello@freedomfloral.com

Q| What hours are you open?

 We are open Monday thru Friday from 10:00 am to 5:00 pm CST, and Saturday from 10:00 am to 4:00 pm CST.  Closed on Sunday.

Q| Are you open on Holidays?

 We are open on Mother's Day & Valentine's Day.

Q| Help! I forgot to leave a note or need to make a change to my order note!

 No problem! As long as the order isn't already out for delivery a member of our team will be happy to assist you. Please call the shop directly as soon as possible at (713) 637-4477. If after hours you can email us at hello@freedomfloral.com

Q| What is a Designer's Choice floral arrangement?

 A Designer's Choice arrangement is when the floral designer hand selects the color scheme, the floral varieties, the style, and the container based on current bloom availability and creates a unique arrangement just for you!

Q| Will my flower arrangement look exactly like the product picture? 

 Because of the nature, seasonality, and regional availability of flowers it is often necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence

Q| What areas do you deliver flowers to?

A|  Freedom Floral 
delivers flowers to a 25 mile radius from our shop. If your delivery falls outside our normal range you will not be able to place the order for delivery online. Call the shop directly for out of area deliveries. If we are unable to do the delivery we'll connect you with a shop we trust that can. 

Q| Do you deliver flowers to funeral homes, if so what information is needed?

 When placing your flower order for a Funeral Service please provide us with the name of the deceased, the name of the funeral home, date & time of viewing.

Q| Do You deliver flowers to hospitals, if so what information is needed? 

 When placing your flower order for a patient at a hospital provide us with the name of the patient and room number also please be sure the patient is not being released and can receive flowers.

Q| What if I want to cancel my order?

 Please call us to cancel or make changes to orders at (713) 637-4477. Orders that are already out for delivery cannot be canceled or refunded.

Q| Where can I see your 
Customer Service Policy?

 You may read our Customer service policy by clicking View Customer Service Policy.

Q| I'm Ready to shop for flowers which page do you recommend I start at?

 Yay! You may begin shopping for flowers by clicking on this page Shop Flowers Now. 

Still, have questions? Feel free to contact us by phone or email and one of our designer's will be happy to assist you!